Question 1

What types of cleaning services do you offer?

Accepted Answer

We offer a range of services: regular residential cleaning, deep cleaning, pre-listing cleaning, move-in/move-out cleaning, and short-term rental/Airbnb turnovers. All services are customizable to fit your needs.

Question 2

Are your cleaners trained and insured?

Accepted Answer

Yes. All cleaners are fully insured, bonded, and professionally trained. We also have cleaners certified in WHMIS and Bloodborne Pathogens safety protocols.

Question 3

Should I provide cleaning supplies or equipment?

Accepted Answer

No need to provide any cleaning supplies or equipment. Our team arrives fully equipped with professional-grade tools and eco-friendly cleaning products. If you have any preferred products, let us know in advance.

Question 4

Can I request the same cleaner each time?

Accepted Answer

We’ll do our best to assign the same cleaner or team for consistency, especially for recurring services. However, staffing availability may affect this from time to time.

Question 5

Do I have to be home while you clean?

Accepted Answer

No need to be home while we clean. Just provide access instructions in advance, and we'll handle the rest.

Question 6

Do you offer eco-friendly or low-fragrance cleaning products?

Accepted Answer

Yes, we do! We use eco-friendly, non-toxic, and low-fragrance cleaning products that are safe for kids, pets, and sensitive individuals. Let us know if you have any specific allergies or preferences.

Question 7

Do you handle pet messes or litter boxes?

Accepted Answer

We clean around pet areas, but we don't handle animal waste, litter boxes, or pet accidents due to sanitation and health standards.

Question 8

Do you clean inside closets, drawers, or cabinets?

Accepted Answer

Not in standard cleaning—but we do for move-in/move-out, deep cleans, and when added as extras. Please specify when booking.

Question 9

What do I need to do before my scheduled cleaning?

Accepted Answer

Before your scheduled cleaning, please take a few minutes the night prior to tidy your home. This will enable our team to focus solely on cleaning, ensuring you receive the greatest value from your service.

Frequently Asked Questions

Everything You Need to Know About Our Cleaning Services

Still Have Questions?

OUR SERVICES

HELPFUL LINKS