Frequently Asked Questions

We offer a range of services: regular residential cleaning, deep cleaning, pre-listing cleaning, move-in/move-out cleaning, and short-term rental/Airbnb turnovers. All services are customizable to fit your needs.

Yes. All cleaners are fully insured, bonded, and professionally trained. We also have cleaners certified in WHMIS and Bloodborne Pathogens safety protocols.

No need to provide any cleaning supplies or equipment. Our team arrives fully equipped with professional-grade tools and eco-friendly cleaning products. If you have any preferred products, let us know in advance.

We’ll do our best to assign the same cleaner or team for consistency, especially for recurring services. However, staffing availability may affect this from time to time.

Not at all. Many of our clients are not home during cleanings. You can provide us with access instructions in advance, and we’ll take care of the rest.

Absolutely! We are equipped with eco-friendly, non-toxic, and low-fragrance cleaning products that are safe for children, pets, and sensitive individuals. Let us know if you have any specific product allergies or preferences.

We clean around pet areas, but we do not handle animal waste, litter boxes, or pet accidents due to sanitation and health standards.

Not in standard cleaning—but we do for move-in/move-out, deep cleans, and when added as extras. Please specify when booking.

Before your scheduled cleaning, please take a few minutes the night prior to tidy your home. This will enable our team to focus solely on cleaning, ensuring you receive the greatest value from your service.